Nova AI Reputation Agent

Protect Your Reputation. Grow Your Reviews. Automatically.

Nova harvests 5-star reviews from your happiest customers and intercepts negative feedback before it ever hits Google. Your reputation grows on autopilot while you run your restaurant.

Free 15-minute demo. No contracts. No pressure.

Nova AI Reputation Agent dashboard showing review management and star rating growth

The Problem

Your Star Rating Is a Revenue Number, Not a Vanity Metric

Most restaurant owners treat online reviews as an afterthought. The data says that's a $50,000+ mistake.

94%

of diners check reviews

before choosing a restaurant. Your Google rating is the first impression for nearly every potential customer.

5-9%

revenue per star

One star change on Google = 5-9% revenue impact. Harvard Business School research.

$90K

left on the table

A 3.5 → 4.5 star improvement for a restaurant doing $1M/year = $50,000-$90,000 in additional annual revenue.

Your star rating isn't about ego. It's the difference between a full dining room and empty tables.

How It Works

Two Paths. Both Protect Your Revenue.

Nova automatically routes every customer down the right path after their meal.

The Happy Customer Path

1

Happy customer finishes meal

2

Nova sends review request via text

3

Customer clicks direct link to Google

5-star review on Google

The Unhappy Customer Path

1

Unhappy customer

2

Nova detects negative sentiment

3

Routes feedback to you privately

4

You resolve the issue

Customer stays loyal

The negative review never becomes public. You keep the customer. You protect your rating.

Capabilities

Everything You Need to Own Your Reputation

Automated Review Requests

SMS review requests sent automatically after each dining experience. The right ask, to the right customer, at the right time.

Negative Feedback Interception

Unhappy customers are routed to a private feedback channel instead of public review sites. Fix the problem before it damages your rating.

AI-Powered Response Drafting

Never miss a review response. Nova drafts professional, on-brand replies to every review for your approval. Respond in minutes, not days.

Rating Trend Dashboard

Track your star rating trajectory, review volume, and sentiment trends over time. See exactly how your reputation translates to revenue.

Competitor Review Monitoring

See how your ratings stack up against nearby competitors. Know where you stand and where to gain ground in your local market.

Review Velocity Optimization

Nova tests send times and message variations to maximize review completion rates. The right timing means more reviews from the same number of customers.

The Transformation

90 Days With Nova

Here's what happens when you stop leaving your reputation to chance.

Before Nova
3.8

Google Rating

47

Total Reviews

2 negative reviews this month

Both posted publicly. One went viral locally.

After 90 Days With Nova
4.6

Google Rating (+0.8 stars)

127

Total Reviews (+80 new)

0 public negative reviews

All negative feedback intercepted and resolved privately.

Estimated Revenue Impact

+$50,000 - $90,000/year

Based on Harvard Business School research: 1 star = 5-9% revenue change

FAQ

Common Questions About Nova

Is this fake review manipulation?
Absolutely not. Nova simply asks happy customers to share their genuine experience. We never create fake reviews, purchase reviews, or incentivize ratings. Every review is 100% authentic — Nova just makes it easy for satisfied diners to speak up.
How does Nova know who had a good experience?
Nova triggers review requests after completed orders and visits with no complaints flagged. Timing and customer satisfaction signals — like completed orders, repeat visits, and positive interactions — ensure you're asking the right people at the right moment.
What happens when someone leaves a negative review anyway?
Nova drafts a professional, empathetic response for your approval within minutes. Research shows that fast, thoughtful responses to negative reviews actually improve customer trust. You stay in control — nothing posts without your approval.
How quickly will my rating improve?
Most restaurants see 20-30 new reviews in the first 30 days and a measurable rating improvement within 60-90 days. The speed depends on your customer volume, but the trend starts immediately.
Does Nova work with Google, Yelp, and TripAdvisor?
Yes. Nova primarily optimizes for Google reviews (highest revenue impact) but also supports Yelp and TripAdvisor review monitoring and response management.

Turn Your Reputation Into Revenue

Book a free demo and see exactly how Nova can grow your Google rating, drive more customers through your doors, and add $50,000+ to your annual revenue.

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100% Free. 15 minutes. No sales pressure. No contracts.